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Updated by user Jul 16, 2016

My husband purchased this purse was told it had a warranty. I used the purse for a few months and the leather started peeling.

I was going to send it back after 4 months but my husband passed away and that month. When I sent it in to coach with the wallet I just got for Christmas I had to pay the shipping there which cost me $23 and now shipping to get back of $27.00. They said the purse is normal wear.

I have never had leather peel after 4 months of use. All my other coaches, MK, ect never peeled and some are as old as 10 years old.

Original review posted by user Jul 15, 2016

I paid $23 to send my purse (leather wearing off) and wallet zipper broken. I got an email stating my items cannot be repaired and are being sent back charging my credit card $27.05 to return to me with a 30% off coupon!

I pay $50 and got a 30% off coupon! Purse bought 5/2014 and wallet bought 1/2016.

When you pay over $400 on a purse and wallet you expect it to last a few years.

I will never ever buy another coach product again. They do not stand behind their warranty. You call them and they treat you like a *** child! I have been buying coach since 1998. Husbands wallet split 5 years ago and we went back to the store they replaced it on the spot. No longer, they now give you the shaft! Bought friends, family and co-workers coach. But I am not longer going to spend money on a *** company with terrible customer service.

Reason of review: Damaged or defective.

Monetary Loss: $400.

Preferred solution: Let the company propose a solution.

Coach Pros: I liked the style and price, Style, Comfort.

Coach Cons: Customer service, No warranty, Designed flaw or manufacture defect, Not stand behind their products, Do not stand by there merchandise, How coach handled this issue, Quallity.

Location: Las Vegas, Nevada

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WOW I bought my daughter a coach wallet and matching purse. Same thing, zipper broke.

They said it looked like the wallet (which was in perfect condition) looked like it had been over stuffed. Don't think my 16 year old overstuffed it with her student ID. I will never shop at coach again.

Bummer, I have loved their handbags and coats over the years. Will never ever step foot in one of their stores again.

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