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I called Coach and advised them of a defect with a pair of shoes I received for my birthday and how disappointed I was. The customer service representative first stated their warranty for 60 days and then said "That does happen".

I could not believe this response when I told her it was a defect with the shoe. There was no empathy statement and no resolution. I was hoping I may be able to possibly send in for repair or something. I loved these shoes.

I will never personally purchase Coach again because of the terrible service I received when I have a product with a defect.

Reason of review: Bad quality.

Monetary Loss: $100.

Preferred solution: replaced.

Coach Cons: Quality.

Location: Benton Harbor, Michigan

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You know your heavy feet did not fit in those straps!

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