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2.1

I echo many other comments regarding Coach not having replacement straps for their bags made with patent leather. I took three products that I had bought as a set at one of their factory outlet stores because the leather straps cracked.

No apologies given or offer to discount a store product. I was told that they knew it was a poor product and there was nothing they could do. No apology given. I will not be buying any more Coach products.

I went to Wilson leather instead and got a better product for less with excellent customer service. Coach is pompous and overpriced.

Reason of review: Bad quality.

Monetary Loss: $180.

Preferred solution: Let the company propose a solution.

Coach Cons: Cheap craftsmanship, Quality, Products being more cheaply made, Repair service, Quality of the product.

Location: Howell, Michigan

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I heard nothing from Coach. I ended up going to a local shoe/leather repair and they made new straps at a reasonable cost. I'm not buying any more Coach products.

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