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I bought $500 worth of coach shoes from macys. I literally wore twice when Iron/Metal thing popped out of the shoes and was hurting my ankle. They did not exchange or refund me for those shoes. Never buying coach again. This was the worst customer service ever! (I did...
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1.8
#1120507
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I bought a coach purse little over a year ago, assuming that the one year warranty was still valid. Well that purse cost me $1100.00 and i called today because it's fading in one spot. When i called the lady said they only have a one year policy now. There is nothing...
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1.5
Product
I didn't like
  • Quality and the customer service no warranty
  • Quality of product
  • Patent leather handles shred and fall apart
#1113270
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I have been buying coach purses for multiple years now and I have been given them as gifts by family members and absolutely fell in love… I am absolutely POSITIVE they had a lifetime warranty IN THE PAST because I have been able to have a purse credit because mine was...
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Anonymous
Anonymous

YEs they did have a life time warranty. NOW its a joke

#1101632
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Another coach zipper

Coach
#1122593
5.0
Details
The zipper on my two-year-old coach wallet broke and I was on this site to find out what to do about it. I find it interesting that there was another lady on here complaining about the same thing her two-year-old wallet. Perhaps it was a mess up a flaw in the zippers from two years ago I'd like to know
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Diversity of Products or Services
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Coach - Rotten Customer services

Coach
#1090827
After 4 wears of a new loafer the fabric just ripped i complained over several mths. and finally they told me to send it in. To date they never ret. my shoe or responded to me.Coach u are the worst. Co ive ever deat with poor customer servuces and very very low Standards. Im not done you will return my shoe to me fixed or not this is about a year now.u are the worst ...lin
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Coach Shipping Service Review

Coach
#993815
Ordered bag on Dec 1st, said it was delivered, never recieved, after numerous emails, I was asked to wait a few more days. Now January 19th still no bag, no refund and no email reply. I think I've been scammed
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Coach Bag Review

Coach
#987868
Handle of the coach bag is broken
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I purchased 3 bags from Coach South Wharf DFO Melbourne, went to exchange and the lady says you can do only once, the policy doesnt say that. When I chose a bag, on asking for a fresh piece of bag that I liked to purchase the chinese sales person says this one is the...
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1.9
South Wharf, Victoria County
I didn't like
  • Pissed off
#1068528
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I thought I invested in a handbag for travel. Whilst in the plane the zipper came off. I landed in Sydney and went to a Coach bag and was told they are individual store and will not do anything. Flew to Auckland and went to a Coach store to see where can I get it...
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#1063159
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I visited the Coach Outlet (1081-7899 Templeton Station Rd, Richmond, BC, Canada) with my mother (Kathy Pak) on May the 6th, 2017. While I was there, a product fell from the shelves and hit my mother in the face subsequently breaking her glasses and scratching her face...
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#1059330
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Coach - Childish staff
i was in your zhongxiao fuxing , taipei branch today where the group of staff were very childish and rude. i was looking at buying a female leather jacket, so where else but right behind the cashier. just because i am male, does it mean that there staff then look at...
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2.5
#1056943
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Thread sewing between compartment was pulled. I brought my wallet back to coach outlet in Eagan MN. The manager and sale person told me That the reason they will not fixed it is because I have more than 1 credit card per slot. They went on insulted me that it is well...
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1.8
#1042087
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I placed order 914318690101 on March 11, 2017. I received confirmation it was shipped by FedEx to arrive March 14, 2017. It did not arrive. I was told it was not sent FedEx but UPS and would arrive April 4, 2017. I subsequently received a tracking notice that it would...
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1.0
#1029908
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Featured

Coach loafers.
About a month ago I purchased 3 pair of coach loafers. The tan pair, I have now worn twice. The first time I wore them the leather scraped off the toe on the left shoe. The second time I wore them the leather scraped off the toe of the right one. I feel there will be...
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Anonymous
Gene

The leather would only "scrape off" if you scraped it off. Not a Coach problem. User Error. Not a Coach quality problem.

1.0
#1028162
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