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I thought I invested in a handbag for travel. Whilst in the plane the zipper came off. I landed in Sydney and went to a Coach bag and was told they are individual store and will not do anything. Flew to Auckland and went to a Coach store to see where can I get it...
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#1063159
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I visited the Coach Outlet (1081-7899 Templeton Station Rd, Richmond, BC, Canada) with my mother (Kathy Pak) on May the 6th, 2017. While I was there, a product fell from the shelves and hit my mother in the face subsequently breaking her glasses and scratching her face...
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#1059330
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Coach - Childish staff
i was in your zhongxiao fuxing , taipei branch today where the group of staff were very childish and rude. i was looking at buying a female leather jacket, so where else but right behind the cashier. just because i am male, does it mean that there staff then look at...
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2.5
#1056943
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Coach Shipping Service Review

Coach
#993815
Ordered bag on Dec 1st, said it was delivered, never recieved, after numerous emails, I was asked to wait a few more days. Now January 19th still no bag, no refund and no email reply. I think I've been scammed
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Coach Bag Review

Coach
#987868
Handle of the coach bag is broken
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Coach Handbag Review

Coach
#943338
Coach bag handle cheap material and split and cracked. My first and last Coach bag. My Brighten bag way better quaity. Looks new after heavy use.
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Coach Handbag Review

Coach
#910313
1.0
I have purchased 11 Coach purses and unfortunately they fall apart but they used to back the products. I was shocked when i took my purse in today wirh a cracked strap, i even had the receipt and was told so sorry.....nothing we can do
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Thread sewing between compartment was pulled. I brought my wallet back to coach outlet in Eagan MN. The manager and sale person told me That the reason they will not fixed it is because I have more than 1 credit card per slot. They went on insulted me that it is well...
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1.8
#1042087
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I placed order 914318690101 on March 11, 2017. I received confirmation it was shipped by FedEx to arrive March 14, 2017. It did not arrive. I was told it was not sent FedEx but UPS and would arrive April 4, 2017. I subsequently received a tracking notice that it would...
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1.0
#1029908
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Featured

Coach loafers.
About a month ago I purchased 3 pair of coach loafers. The tan pair, I have now worn twice. The first time I wore them the leather scraped off the toe on the left shoe. The second time I wore them the leather scraped off the toe of the right one. I feel there will be...
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Anonymous
Gene

The leather would only "scrape off" if you scraped it off. Not a Coach problem. User Error. Not a Coach quality problem.

1.0
#1028162
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I bought a coach bag at Macy's in Paramus Park Mall for my wife some 25 years ago. The straps and the finish are wearing and via a customer service call my wife was told that without a sales receipt the warranty would not cover the repairs. Who keeps a receipt for 25...
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Anonymous
Duh

Who keeps a handbag for 25 years? I think you got your monies worth. Buy her a new one.

Anonymous
Anonymous

Who would expect a free repair from Macy's on a bag that could have been purchased from anywhere? Let us know when you decide to return to Planet Reality.

1.8
Product
#1027878
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I don't think a month's worth of wear meaning twenty times to wear shoes is excessive wear and tear. The soles are splitting. Cheap shoes would last longer. I blame Coach's lack of quality control. I seriously doubt their claim the leather is vegetable tanned for...
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2.2
#1022171
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I have ordered several leather bags and one sun glasses (my order number is 204024) during November 2016th and payed over 300$ After 2,5 months the package from china finally arrived with 3 horribly smelling plastic idiotic imitations, with broken zippers that was...
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Anonymous
Anonymous

I do think they are selling subpar products in the outlets and even in the full priced stores. Don't know if the stores are franchises? What I experienced is they showed me on...

Anonymous
Anonymous

Coach will never ship from China. Always the United States. That was a counterfeit website you ordered from. Not a Coach problem if you order from counterfeit sites.

1.0
I didn't like
  • Fraud with plastic horribly smelly imitation from china
#1006399
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I have purchased around 9 coach purses and have been disappointed with their company policies twice now. First, I had a purse that was broken and they had me pay for shipping to and from them for repair. They claim they stand by their product and is lifetime guarantee....
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Anonymous
Anonymous

I have 4 handbags and 2 wallets - but will not have a 5th because they cancelled the order and did not tell me! Only agreed to refund when I chased the product. No apology or ...

#1000019
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