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1.9 Based on 84 reviews
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  • Customers like
    • Design 11
    • Style 8
    • Very dissapointed in coach 5
  • Customers don't like
    • Customer service 13
    • Quality of product 10
    • Repair service 10
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Coach bags are made of plastic and paper!
1 of 2

I bought two COACH had bags from the Toronto Premium Outlet Mall about a 1 year ago for my niece, and found out they are just made of paper and plastic. The label says it is made of finest materials trimmed with leather. The strip was first broken for both of the bags. This makes me angry! Are these counterfeit products or real COACH? I bought them from the COACh store at the Toronto Premium Outlet Mall. I have thrown away the smaller one, and... Read more

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Coach - Poor sewing
1 of 4

I bought 2 handbags that had such bad sewing the one bag started to come un done the first day i carried it so i checked the other and the sewing was just as bad i contacted the company which is only an email and received on back saying so sorry but they said nothing about returning my money or sending replacement bags I think this company is ripping people off I found out that my credit card payment was processed to someone in China? I do not... Read more

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  • From mobile
  • Aug 30
  • #910313

I have purchased 11 Coach purses and unfortunately they fall apart but they used to back the products. I was shocked when i took my purse in today wirh a cracked strap, i even had the receipt and was told so sorry.....nothing we can do

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I echo many other comments regarding Coach not having replacement straps for their bags made with patent leather. I took three products that I had bought as a set at one of their factory outlet stores because the leather straps cracked. No apologies given or offer to discount a store product. I was told that they knew it was a poor product and there was nothing they could do. No apology given. I will not be buying any more Coach products. I... Read more

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Ordered a pair of Disney X coach sneakers white size 8B. They Billed my Account immediately' however, COACH NEVER SENT THE SHOES?! I've called customer service multiple times. They said the shoe was out of stock and apologized and stated they would cancel the order. Up until a few days ago the 8Bs were still available. How bizarre is that? Yet they have none in stock at their warehouse or on their stores?!? To date the amount I was charged is a... Read more

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I called Coach and advised them of a defect with a pair of shoes I received for my birthday and how disappointed I was. The customer service representative first stated their warranty for 60 days and then said "That does happen". I could not believe this response when I told her it was a defect with the shoe. There was no empathy statement and no resolution. I was hoping I may be able to possibly send in for repair or something. I loved... Read more

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Bought a small purse to use when going someplace casual. Didnt use it daily. The strap broke. I took it to the store at Auburn outlet manager insulted me. Said would cost me more than I paid for my purse to fix it. She quoted $98. I got my purse on sale for $150. When I said find throw it away she refused. So i had to walk across the mall to throw away the purse. A better response. Why dont we send it in for an estimate. Good thing Michael... Read more

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On June 23, I ordered the Nolita satchel in pebble leather from www.coach.com. On June 27th, I received the wrong item in the mail package: the style they sent me was Prairie instead of Nolita. After writing to Coach customer service, I got the right bag sent to me the next day and received it as expected. However, I found the Nolita bag too small for my needs, so on July 1st, I sent both bags (the Prairie sent by mistake and the Nolita sent... Read more

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I paid $23 to send my purse (leather wearing off) and wallet zipper broken. I got an email stating my items cannot be repaired and are being sent back charging my credit card $27.05 to return to me with a 30% off coupon! I pay $50 and got a 30% off coupon! Purse bought 5/2014 and wallet bought 1/2016. When you pay over $400 on a purse and wallet you expect it to last a few years. I will never ever buy another coach product again. They do not... Read more

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Coach - Review in Luxury / Jewelry category from Omaha, Nebraska
1 of 3

I have purchased a purse back in March from Tanger outlet in Williamsburg IA. As of today I had the cross strap break off of it pretty upset for the 1st expensive purse I have ever bought. I believe this type of product should have never have done this I would lile to have a replacement or free repair I am NOT ASKING FOR A REFUND even of one is needed. Please contact me either email ar rostromf@gmail.com or by telephone 515-770-2734. I do hope... Read more

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