Coach - Bag Review from Heemstede, North Holland
2 comments
I bought a $295 Coach bag last May. I have had Coach bags for years - loved the design and the quality.
But this one is junk- strap started coming apart at the seams (the leather seems to be glued with plastic). The filling (filling in a strap? This is bizarre in itself) is white, synthetic material that is now unravelling.
I sent an e-mail to Coach - no response. Will NEVER buy Coach again (20 years ago they were known for excellent service and even replaced bags without problems).
Reason of review: Bad quality.
Location: Heemstede, North Holland
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Same thing happened to me. The straps falling apart and some kind of stuff inside them.
The customer service rep on the phone said I needed to take it to a Coach store to have it repaired. I don't even want this purse. Now I'm stuck with it. I have had Coach bags in the past and never have I had a problem.
I'm so dissapointed.
I will never buy a Coach thing again. Dooney & Bourke here I come.
I just emailed them-my strap is cracking after 18 months....1 year warranty, so I'm on my own-I made it clear their "enduring quality" statement is a joke. I have a bag I've had for over 10 years, worn-yes, as expected, falling apart and cracking-nope. Never will I buy another Coach-they remedy this or they've lost a customer.