Product: Coach Customer Care Clear all filters (14 of 14 reviews match)
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Finally we talked to someone who listened and got the purses shipped to mine and another persons home, and our company was given the money back for them. I rec'd mine and its not what I was expecting, I called the outlet store and was told I could exchange it no problem. Drove 50 miles to do so they said we can't. I am so upset by this I always thought so highly of coach...
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Coach Customer Care
#1163711
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I purchased a sale clutch and after I paid for the item I was told I could not return it.It was final sale. Bad customer service, I should have been told this prior to purchase. I immediately returned the item which they did because I had not even left the store. Now...
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Coach Customer Care
#1142506
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I purchased 3 bags from Coach South Wharf DFO Melbourne, went to exchange and the lady says you can do only once, the policy doesnt say that. When I chose a bag, on asking for a fresh piece of bag that I liked to purchase the chinese sales person says this one is the...
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1.9
South Wharf, Victoria County
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Coach Customer Care
I didn't like
  • Pissed off
#1068528
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Coach Customer Care Review

#876396
1.0
Details
Went to return an online order in store- was told they could not issue refund because 'item was already returned' huh? No it was not returned. Associate allen from the Fayetteville mall in Lexington ky from that point on REFUSED to help in any way. Had to call customer service on my phone to have them tell him how to do his job- pathetic customer service. Consider your purchase final. Always.
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Coach Customer Care Review

#838704
1.0
Details
The salespeople at the Oregon stores are horrible. Just horrible. Snobby for reasons I cannot fathom
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
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Coach Customer Care Review

#632667
2.8
Details
Terrible customer service. I also contacted them about how beat up the metal looks after 2-3 weeks after use. They never responded. I've had purses last longer than this purse. $300 purse that came with terrible customer service and didn't look good after a few weeks even though I take care of it. It never goes on the floor and I clean it once a week.
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Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website

Coach - Childish staff
i was in your zhongxiao fuxing , taipei branch today where the group of staff were very childish and rude.i was looking at buying a female leather jacket, so where else but right behind the cashier. just because i am male, does it mean that there staff then look at...
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2.5
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Coach Customer Care
#1056943
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Then when I get a manger on the phone they tell me that that is not what they do. Even though that's what I was told. They continue to repeat what their policy is and pass the buck. Horrific that they would do this and not offer a single thing in return. Never again will I purchase a Coach...
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Anonymous
Byrdie

If I'm not mistake, the first amt is probably just a pre-authorization that is released by your bank.

Product
Coach Customer Care
#978148
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I received a Coach wallet for my birthday and I wanted to exchange it for something smaller at the time but I couldn’t find anything that I liked so I held on to it. I went back to exchange it with the original receipt and the box and they told me since it’s over the...
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Anonymous
Byrdie

Well the receipt says you have 60 days... Not sure what makes you special to get an exception. Bye Felicia.

1.0
Product
Coach Customer Care
#870198
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I bought a coach bag at Macy's few years ago, beautiful expensive bag, after 8 months it had little issues on handles, so, I went to the store to complain about it, to my surprise my purse was already retired, and they could not replace with the same kind, (which I...
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4.8
Product
Coach Customer Care
#847516
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I have purchased Coach products for about 25 years. I purchased two purses with patent leather trim and handles. On the one purse that I used first the handles began to shred, little strings coming loose from the sides of the handles. I had it with me when I was in the...
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Anonymous
Anonymous

They used to send it off for repairs and all you paid was the shipping. I took 2 purses in yesterday and they wanted to charge me $75 for a strap and $35 for stitching. One pu...

Anonymous
Anonymous

if there is a class action lawsuit i will be happy to be a part of it. i am in Milton, ontario, canada. my bags were bought at the coach store at premier outlet. the patent le...

1.6
Product
Coach Customer Care
I liked
  • Choices of pocketbooks
  • Purse
  • Design
I didn't like
  • Repair service
  • Products being more cheaply made
  • Not stand behind their products
#816315
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Horrible experience with Coach customer service. Have a wallet with a broken zipper. The zipper broke within the first six months of owning the wallet. I live an hour from the nearest coach store. Talked to customer service and they said that when I go in to the store,...
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1.4
Edgemont Park, Michigan
Product
Coach Customer Care
#679476
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Yesterday I ordered a coach bag on Christmas and accidentally selected wrong color. I called the company immediately and was informed I could change this order before it was processed since it was a holiday. I emailed coach and gave strict instructions in to change...
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1.0
Wolcott, Connecticut
Product
Coach Customer Care
#574661
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