Product: Coach Customer Care Clear all filters (0 of 17 reviews match)
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I bought two beautiful pieces of jewelry from coach. The service there had always been really nice and I was really happy with it. I paid almost $200 for these pieces of jewelry and I was pretty happy with them for 2 months. Then one of them just snapped with no...
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Coach Customer Care
#1282076
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Any kind of discount code for the inconvenience? Nope, just a swift response that I need to contact someone else and not them. Terrible company. Will never shop at any Coach store / subsidiary and will inform everyone I know of the shady business practices they have...
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Anonymous
William

What actually "speaks volumes" is that you work for a retailer but shop online and have never learned to write a proper complaint letter to the appropriate person(s) and send ...

1.0
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Coach Customer Care
#1215576
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I then call Coach Customer Service, only to be told that they don't handle tracking for giftnow purchases "what?"The agent wasn't even familiar with the process, nor did she have a way to contact giftnow "what?" I won't let this change my mood or thought process. I...
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2.0
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Coach Customer Care
#1189888
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Finally we talked to someone who listened and got the purses shipped to mine and another persons home, and our company was given the money back for them. I rec'd mine and its not what I was expecting, I called the outlet store and was told I could exchange it no problem. Drove 50 miles to do so they said we can't. I am so upset by this I always thought so highly of coach...
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Coach Customer Care
#1163711
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I purchased a sale clutch and after I paid for the item I was told I could not return it.It was final sale. Bad customer service, I should have been told this prior to purchase. I immediately returned the item which they did because I had not even left the store. Now...
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Coach Customer Care
#1142506
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I purchased 3 bags from Coach South Wharf DFO Melbourne, went to exchange and the lady says you can do only once, the policy doesnt say that. When I chose a bag, on asking for a fresh piece of bag that I liked to purchase the chinese sales person says this one is the...
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1.6
South Wharf, Victoria County
Product
Coach Customer Care
I didn't like
  • Pissed off
#1068528
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Coach - Childish staff
i was in your zhongxiao fuxing , taipei branch today where the group of staff were very childish and rude.i was looking at buying a female leather jacket, so where else but right behind the cashier. just because i am male, does it mean that there staff then look at...
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2.5
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Coach Customer Care
#1056943
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Then when I get a manger on the phone they tell me that that is not what they do. Even though that's what I was told. They continue to repeat what their policy is and pass the buck. Horrific that they would do this and not offer a single thing in return. Never again will I purchase a Coach...
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Anonymous
Byrdie

If I'm not mistake, the first amt is probably just a pre-authorization that is released by your bank.

Product
Coach Customer Care
#978148
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Coach Customer Care Review

Went to return an online order in store- was told they could not issue refund because 'item was already returned' huh? No it was not returned. Associate allen from the Fayetteville mall in Lexington ky from that point on REFUSED to help in any way. Had to call customer service on my phone to have them tell him how to do his job- pathetic customer service. Consider your purchase final. Always.
1.0
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Coach Customer Care
#876396
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I received a Coach wallet for my birthday and I wanted to exchange it for something smaller at the time but I couldn’t find anything that I liked so I held on to it. I went back to exchange it with the original receipt and the box and they told me since it’s over the...
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Anonymous
Byrdie

Well the receipt says you have 60 days... Not sure what makes you special to get an exception. Bye Felicia.

1.0
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Coach Customer Care
#870198
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