Coach Leather bag discoloring, store refuses to accept responsibility
I purchased a golden-color Coach bag 2 years ago, rarely carry it because I have many other handbags as well.I stored it in the closet as usual with other items.
I live in Michigan and it is cool and dry most of the year. I noticed it started to have a few black dots outside of the bag this Spring, but I didn't pay a lot of attention to them because they were to obvious. Then 3 months later, when I took out the bag again, I found the black dots are all over the bag. I took it back to the outlet store at Great Lake Crossing in Auburn Hills, MI.
The woman so-called "manager" Karyn Montalvo looked at it, and states "I have never seen something like that in the past. I don't know what it is, but it is not manufacturing defect, so we can't take it back". I ask her, "If you don't know what it is, how can you be so sure it is of manufacturing defect?" I swear I didn't spill anything or spray anything on it. She claims since she doesn't know what the cause is, she can assume that is my fault, instead of theirs.
I used to think Coach makes good products. But now I really hate this company. They send you 30% coupons everyday all year long, trying to sell their products. When they discount their products, they discount their quality.
And the staff they hire are just trash like quality.
Stay away from this company, they are cheap, not keeping their promise of "lifetime warranty" by making up all kinds of excuses.
Monetary Loss: $140.