Manufacturer: Coach Category: Repair Clear all filters (20 of 20 reviews match)
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Coach - Quality has deteriorated
Bought a leather laptop bag for almost $900. In over arguably a short span of time, was damaged by ordinary wear and tear - and by ordinary I mean carrying the weight of a Macbook Air and academic paperwork (the plastic frames at the corner were showing). I own/have...
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Anonymous
Anonymous

i agree. the quality has deteriorated. the patent leather straps on two fairly new bags i have both split and frayed

Product
Coach Repair
I didn't like
  • Not stand behind their products
#816709
Reply to reviews
I have been purchasing coach for at least 25 years. I will not be purchasing coach any more because of the change in the repair policy. I just had a pocketbook repaired after 3 years and it cost me $150. The free repairs were important to me. I do not get the current...
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Anonymous
Anonymous

I agree I took 2 purses in yesterday and was shocked when I was told it would cost $75 for one issue and another $35 for the other on the same purse. The other was also going...

Anonymous
Anonymous

i agree i'm about to write a letter. i just found out that i have to pay for a minor repair in the strap on my large edie bag..i was quoted $75!!! and the kicker is..if you ta...

2.0
Coach Southborough, Massachusetts
Product
Coach Repair
#815232
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Coach - Repair Review from D, North Rhine-Westphalia
I have a Coach Taxi Tote in brown leather that after one year of occassional light use is showing extreme signs of wear in the straps. The supposed leather straps are fraying completely. When I took it to a professional shoe repair store the guy said it was not even...
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1.8
Coach D, North Rhine-Westphalia
Product
Coach Repair
#807752
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Last week i took 2 very expensive limited edition handbags ( 1,000.00 each ) for repair. i just got the email telling me that they could not repair them. One bag is 3 years old and the edges cracked after a year . The other bag was replaced after a month because the...
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1.0
Product
Coach Repair
I didn't like
  • Quality
  • No warranty
  • Designed flaw or manufacture defect
#783952
Reply to reviews
I have been purchasing Coach purses since I was old enough to wear purses. A few years ago, my husband bout me a purse for our wedding gift. Not one week later the strap broke. I sent it in to get repaired, and they indicated they were unable to repair and would...
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Anonymous
Anonymous

Coach never guaranteed their bags for a lifetime. At least not your lifetime, it was lifetime of the bag. Which would be 3-7 years depending on material. People hear what t...

Anonymous
Anonymous

Coach stopped the lifetime guarantee thing a LONG time ago. And really, it's hard not to notice a pattern here; try taking better care of your bags.

Product
Coach Repair
#739557
Reply to reviews
I'm amazed that such a supposedly reputed company with a so called lifetime guarantee has so little respect for it customers! I brought a medium tote bag from the outlet for $135 after discount where the leather straps began shedding after 3 months max of use..the...
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Anonymous
Anonymous

I bought a bag from the outlet recently also, and I had the same problems with my bag. Coach quality has gone down the drain. The purses aren't worth purchasing anymore. I'm g...

Product
Coach Repair
#690130
Reply to reviews
I received my first coach bag last summer as a special gift from my sister. I used it a few months and the straps started to fray. I sent it to the coach repair shop in Jacksonville, FL with a $20.00 dollar processing fee. Received the bag back yesterday, saying they...
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Product
Coach Repair
#648217
Reply to reviews
I am extremely disappointed and taken back by Coach not honoring a policy that is blatantly expressed by their employees. I returned my bag to have the straps replaced, the last thing I expected to see was my bag nicely repackage and returned in the same condition with...
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1.0
Product
Coach Repair
I didn't like
  • Not stand behind their products
  • Being lied too
  • Quality of product
#642452
Reply to reviews
I took my wallet in to be sent out for repairs on 1/27. The store in Las Vegas #5141 sent the wallet to Coach Repair in Florida on 2/4 and it was received in Florida on 2/9. I called on 3/17 and was told 10 more days. I called again on 3/26 and was told it was in...
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Product
Coach Repair
#616263
Reply to reviews
Received beautiful leather gloves and the lining is detaching from the inside. Warranty states one year replace or repair. I sent the gloves to Coach and the reply I received was that they were not reparable, we are sorry. The letter contained a note that I can take...
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Anonymous
Anonymous

After writing my registration numbers #UOJ-10619 for peeling and strap issues to a model also with strap stitching issues got a call claiming my bags that I paid $20 a piece f...

Product
Coach Repair
I didn't like
  • Quality warranty not honored
#600121
Reply to reviews