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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality

Update by user Oct 26, 2014

Forgot to add when they sent me the letter saying the purse could not be fixed, they didn't even send the purse back as I had originally requested. They said I could have the half valued gift card or I had 30 days from the date of the letter (which was less than 3 weeks when I recieved it) to contact them or my purse would be discarded!

Original review posted by user Oct 26, 2014

I bought the Coral tote August of 2013 and within 1 year the handles started falling apart with the threading and "rubber" seal breaking away in only 1 of the straps!Being my favorite purse and my wedding color, I sent in for it to be fixed and they said it was a default in the purse and it couldn't be fixed.

They offered me half the value of the purse! Completely unacceptable! Their products have turned to ***!

I have bought coach purses for the last 10 years, but I swear I will never buy one again!Terrible customer service.

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