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My wife bought this shoes and maybe she had worn them less then 10times. Both heels broke off on the same day and she was luck she didn't get hurt by it. My wife weights 94lbs and 5'2"tall.

What a junk they sell to their consumers.

I sent email to them but no answer from them. Horrible customer service. They don't stand back for their products

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of coach shoes. Coach needs to read this review and look into the issue (if any) according to poster's claims.

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I have the same shoe and my heel broke too. :(


Also, from your picture they look like the same shoes. Black patent with matte leather pointy toe and silver Coach buckle.


I had a heel break after about 15 light wears. I just got off the phone with Customer Service.

Because I bought them more than 60 days ago, there's nothing they would do.

I LOVED these shoes - classy and very comfortable. But I will never pay $175 for another pair of COACH shoes.

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