18 month old bag purchased in Manchester, VT....straps are cracking and bag has faded, only on the top by the zipper and it is NEVER left in sunlight-I also live in the Northeast-nope, I'm not outside sitting in 0 temps with my bag next to me. I emailed them to be told only 1 year warranty-I expect that from Walmart-not Coach, and never gave their warranty a thought-I own others, quality was never an issue.
They won't do anything-I'm on my own, but can pay them to fix it, if they can-after I send it to them-my cost to send and get back-I think not :)
Their "enduring quality" statement is bogus......18 months is not enduring quality-this customer won't be purchasing another!
This reviewer shared experience about bad quality and wants this business to offer any options to resolve the issue as the author lost $350. The author is overall dissatisfied with Coach and uploaded picture s. The most disappointing about coach bag from Coach was quality of product Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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