Coach-Straps cracking and fading bag
18 month old bag purchased in Manchester, VT....straps are cracking and bag has faded, only on the top by the zipper and it is NEVER left in sunlight-I also live in the Northeast-nope, I'm not outside sitting in 0 temps with my bag next to me.I emailed them to be told only 1 year warranty-I expect that from Walmart-not Coach, and never gave their warranty a thought-I own others, quality was never an issue.
They won't do anything-I'm on my own, but can pay them to fix it, if they can-after I send it to them-my cost to send and get back-I think not :)
Their "enduring quality" statement is bogus......18 months is not enduring quality-this customer won't be purchasing another!
Reason of review: Bad quality.
Monetary Loss: $350.
Preferred solution: Let the company propose a solution.
I didn't like: Quality of product.