The zipper on my Coach riding boots broke (the pull tab contraption completely cracked.) When I contacted them I was told that not only do they not repair shoes but they don’t even provide replacement parts- I can’t even buy them! I was told to take the boot to a local cobbler to have them fixed.
When I asked if I could at lease purchase a matching zipper pull so my expensive boots would match, I was asked “What is more important to you, having matching zippers or a functioning boot?” Unbelievable, it was so disappointing to be spoken to in such a condescending manner from someone who was unable and unwilling to help me solve a problem with their super expensive product. They definitely lost one customer and I will be advising everyone I know to never give them another dollar.
Product or Service Mentioned: Coach Boots Repair.
Reason of review: Poor customer service.