Contact Coach Customer Service
Coach Phone Numbers and Emails
Toll-Free Number:
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(888) 262-6224
Customer Service:
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(866) 787-1587Canada
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(240) 448-4442For Text
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(800) 444-3611
Coach Emails:
How to Contact Coach Customer Service?
Most Popular Number:
| Total calls: 771 | Issues resolved: 50 | Last call: Mar 17, 2025 |
Coach Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Coach Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Coach is 8882626224. 62% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Coach may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Coach Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Coach is 8882626224. 62% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Coach may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Coach mainly because of request for information, return/ replace, shipping and delivery.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Coach is comments@coach.com. 77% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Coach Website:
Coach Help Center:
Corporate Office Address:
Other Info (opening hours):
COACH Online Returns Department:
c/o Bleckmann Fashion & Lifestyle, Hanzepoort 20A
7575 DA Oldenzaal, The Netherlands
COACH Manage Your Personal Information:
Coach Consumer Service
One Coach Way
Jacksonville, Florida 32218
How Good is Coach's Customer Service?
Summary of Coach Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Coach?
Shipping and Delivery Question:
- “Did not get my package”
- “Did not receive my order”
- “Have not received my order was placed on Nov 30”
Request for Information Question:
- “Need information on trying yo Order”
- “Check on my order status”
- “Order update”
Return/ Replace Question:
- “Change store pick up to a different location/state”
- “Return”
- “Returned item”
Product/ Service Question:
- “Damage”
- “Upset”
- “To adjust price of purchased item”
Payments and Charges Question:
- “I paid 325.00 for my coach purse the shoulder straps fraud and inside and the zipper”
- “Military discount”
- “My order has the wrong billing address”
Cards Question:
- “The web page dont leave me to purchase with my internacional credit card mastercard”
- “Having problems setting up my prepaid card”
- “Gift card”
Account Question:
- “Change phone number”
- “Issue with a code online”
- “I bought a Coach purse and need to verify that it's real.”
Activation/ Cancellation Question:
- “They lied to me, they canceled the wallet I ordered.....”
- “Cancel my order”
- “My orde was cancelled by coach”
Refund Question:
- “Refund”
- “Waiting on refund”
- “Trying to get refund to send purse bag keeps saying wrong order number”
Staff Question:
- “I need service”
- “Bad customer service”
- “I’m still waiting on my order which I should have gotten since the 11/16 and today is the 11/19/22 I’ve been calling and getting different days. I wanted to order something else but I’m not going to service is TERRIBLE”
Website/ Application Question:
- “Website”
Other Question:
- “My bag needs repair”
- “Repair”
- “My order”
Compare Coach Customer Service To
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