Coach Phone Numbers and Emails

Toll-Free Number:

  • (888) 262-6224
Send Message

Customer Service:

  • (866) 787-1587
    Canada
  • (240) 448-4442
    For Text
  • (800) 444-3611
  • +3 318 049 9499
    France
  • +496 915 325 9535
    Germany
  • +39 028 714 3444
    Italy
  • +52 554 170 7653
    Mexico
  • +65 800 860 0698
    Singapore
  • +3 496 500 3888
    Spain
  • +44 203 205 2020
    UK

Report Fraud:

  • (833) 768-1778
    Reporting Counterfeits

Coach Emails:

Complaints/ Feedback
Customer Service
Coach Insider, Mexico
Legal
Privacy Inquiries, Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Coach Customer Service?

Most Popular Number:

(888) 262-6224
Total calls: 694 Issues resolved: 48 Last call: Mar 15, 2024

What Is the Coach Customer Service Phone Number?

The Coach customer service number is +44203 205 2020. Dial it if you want to order gifts, jewelry, wallets, or other goods, as well as to ask for shopping advice. You can also call here regarding your purchase made in the online store or at one of the Coach branches. If you want to know the telephone number of the nearest store, visit the “Find a store” page. For it, just click on the appropriate icon in the top menu of the online store website.

Does Coach Have Live Chat Customer Support?

In case when you have no opportunity to solve your issues or ask questions by phone, Coach provides a live chat option that also allows you to communicate with a virtual assistant in real time. To start using it, click on the appropriate icon in the lower right corner of the official site. If one of the agents is available, you can communicate. If you are going to use online chat outside business hours, it will be not available. But, you’ll see a small window on the right where you can select the topic you are interested in and get a detailed illustrated answer on a separate page.

How Do I Contact the Coach Customer Care via Email?

If you have a non-urgent issue, you can contact the Coach via email. For it, scroll down the main page until you come across the “Customer care” block. Click on “Contact Us”, and a new page with all available Coach contacts will appear in front of you. To send a letter to an online store customer service email, fill out a contact form on the right.

What Is the Coach Corporate Office Address?

The Coach main office is located at the following address: 10 Hudson Yards, New York, New York 10001, United States. If you want to visit the nearest retail store and find out where it is located, click on “Find a store”. You’ll see all retail store addresses on a new page.

What Are the Coach Business Hours?

Coach customer service number hours are Monday through Friday from 9 a.m. to 5 p.m. GMT. Coach live chat and WhatsApp chat are available during the same hours. If you want to find out when the nearest store is open, visit the “Store” page.

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Contact Information

Coach Website:

Coach Help Center:

Corporate Office Address:

COACH
10 Hudson Yards
New York, New York 10001
United States

Other Info (opening hours):

COACH Online Returns Department:

c/o Bleckmann Fashion & Lifestyle, Hanzepoort 20A

7575 DA Oldenzaal, The Netherlands


COACH Manage Your Personal Information:

Coach Consumer Service

One Coach Way

Jacksonville, Florida 32218

More contact details

Coach Rating Based on 261 Reviews

Rating details

2.1
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality

Rating stats

Rating trend

How Good is Coach's Customer Service?

Demetra Opw
Demetra Opw
Feels Satisfied | Feb 26, 2024

Agent gave me answer to when my order would arrive

Read full quote
Angela M Ysg
Angela M Ysg
Feels Disappointed | Feb 25, 2024

I cannot summarize my experience because I haven't spoken to a Representative, yet.

Read full quote
Sicilia Wse
Sicilia Wse
Feels Disappointed | Feb 19, 2024

I need to find out where I could get information about the tag inside to see if it was real or not. I still don't know if it is real or not. ???

Read full quote
Sherrice Anr
Sherrice Anr
Feels Satisfied | Feb 04, 2024

Everything went easy. Love the service!!!!!

Read full quote
Davione Iji
Davione Iji
Feels Satisfied | Nov 30, 2023

I was dreading to have to deal with this. To my surprise the process went very smoothly.

Read full quote
Giuseppina Lki
Giuseppina Lki
Feels Satisfied | Nov 28, 2023

pleasant. The agent was knowledge around the return policy

Read full quote

Summary of Coach Customer Service Calls

1.3K TOTAL
CALLS
05:03 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Coach?

Shipping and Delivery Question:

  • “Didn't get a order”
  • “Have not received item”
  • “Missing item”

Request for Information Question:

  • “Order information”
  • “I need to know when you are getting your chalk Kaki print air pod cases back in? I purchased one a one they never told me you were out and finally I called when I never received it and they said sold out please advise.”
  • “Speak about my coach insider”

Return/ Replace Question:

  • “Return”
  • “Need a return label”
  • “Returning a purse that was too small”

Product/ Service Question:

  • “Clasp broken on coach purse”
  • “Damage prduct”
  • “Broken umbrella”

Payments and Charges Question:

  • “Military discount”
  • “My order has the wrong billing address”
  • “Charges”

Cards Question:

  • “The web page dont leave me to purchase with my internacional credit card mastercard”
  • “Having problems setting up my prepaid card”
  • “Gift card”

Activation/ Cancellation Question:

  • “They lied to me, they canceled the wallet I ordered.....”
  • “Cancel my order”
  • “My orde was cancelled by coach”

Refund Question:

  • “Refund”
  • “Waiting on refund”
  • “Trying to get refund to send purse bag keeps saying wrong order number”

Staff Question:

  • “Bad customer service”
  • “I’m still waiting on my order which I should have gotten since the 11/16 and today is the 11/19/22 I’ve been calling and getting different days. I wanted to order something else but I’m not going to service is TERRIBLE”

Account Question:

  • “Password reset”

Website/ Application Question:

  • “Website”

Other Question:

  • “Clamo”
  • “Repair”
  • “Make sure my address is correct”

About

Related Companies

Tapestry, Coach Outlet, Kate Spade, Liz Claiborne, Coach Canada

Summary

COACH, Inc. is one of the leading leather goods companies that was founded in 1941 in Manhattan, New York. The company gained more than 800 million dollars in assets by 2009. Coach specializes in producing and manufacturing men's and women's handbags, luggage, wallets, purses, briefcases, belts, scarves, umbrellas, key chains, watches, footwear, sunglasses and other accessories. The company employees more than 10,000 people for developing, manufacturing and marketing Coach products. It operates 25 stores in the United States, six of them are located in New York and other locations are in Philadelphia, Atlanta, East Hampton, San Francisco, Boston, Scottsdale, Washington D.C. Westchester County, Nashville, Houston, Los Angeles, Palo Alto, Seattle, and Omaha.

Coach reviews and complaints

Coach is ranked 54 out of 359 in Fashion category

Area Served

Canada, USA

Payment Methods

American ExpressPayPalMasterCardVISA

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