Contact Coach Customer Service
Coach Phone Numbers and Emails
Toll-Free Number:
-
1 (888) 262-6224
Customer Service:
-
1 (866) 787-1587Canada
-
1 (240) 448-4442For Text
-
1 (800) 444-3611
Coach Emails:
Complaints/ Feedback
Customer Service
Coach Insider, Mexico
Legal
Privacy Inquiries, Privacy Inquiries
Coach Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Coach Customer Service Rating
4.4 out of 5
Contact Method Distribution
88% phone, 12% email
Most Popular Coach Phone Number
1 (888) 262-6224
Most Popular Coach Email Address
comments@coach.com
Average Hold Time
00:00:36
Average Calls duration
5 minutes
Call Volume by Day
View full overview ›
Coach Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Coach Customer Service Rating | 4.4 out of 5 |
| Contact Method Distribution | 88% phone, 12% email |
| Most Popular Coach Phone Number | 1 (888) 262-6224 |
| Most Popular Coach Email Address | comments@coach.com |
| Average Hold Time | 00:00:36 |
| Average Calls duration | 5 minutes |
| Overall Customer Sentiment | Mostly satisfied |
| Coach Live Agent Availability | 11% of callers successfully reach a real person |
| Common Reasons for Contact | Request for information, return/ replace, shipping and delivery |
| Issue Resolution Rate | Low (20% reported full resolution) |
| Customer Effort Score | Low Effort |
| Prepare before the call to Coach | First and last name, email or address or zip code |
Call Volume by Day
How to Contact Coach Customer Service?
Most Popular Number:
(888) 262-6224
| Total calls: 814 | Issues resolved: 53 | Last call: Jan 14, 2026 |
Contact Information
Coach Website:
Coach Help Center:
Corporate Office Address:
COACH
10 Hudson Yards
New York,
New York
10001
United States
Other Info (opening hours):
COACH Online Returns Department:
c/o Bleckmann Fashion & Lifestyle, Hanzepoort 20A
7575 DA Oldenzaal, The Netherlands
COACH Manage Your Personal Information:
Coach Consumer Service
One Coach Way
Jacksonville, Florida 32218
Summary of Coach Customer Service Calls
1.4K
TOTAL
CALLS
CALLS
04:56
AVG CALL
DURATION
DURATION
20%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Coach?
Shipping and Delivery Question:
- “Lost shipment”
- “Delay order”
- “Didn’t get my package”
Request for Information Question:
- “About a product I bought”
- “Looking for my receipt and package”
- “About my coach bag”
Return/ Replace Question:
- “Return”
- “Return labels”
- “Address change”
Product/ Service Question:
- “My bag was purchased on Dec 26th 2024 at the Coach mebane outlet”
- “Damaged shoes replacement”
- “Damage”
Payments and Charges Question:
- “Over charging”
- “Veterans discount on line”
- “I paid 325.00 for my coach purse the shoulder straps fraud and inside and the zipper”
Cards Question:
- “The web page dont leave me to purchase with my internacional credit card mastercard”
- “Having problems setting up my prepaid card”
- “Gift card”
Activation/ Cancellation Question:
- “Cancel order”
- “They lied to me, they canceled the wallet I ordered.....”
- “Cancel my order”
Account Question:
- “Change phone number”
- “Issue with a code online”
- “I bought a Coach purse and need to verify that it's real.”
Refund Question:
- “Refund”
- “Waiting on refund”
- “Trying to get refund to send purse bag keeps saying wrong order number”
Staff Question:
- “I need service”
- “Bad customer service”
- “I’m still waiting on my order which I should have gotten since the 11/16 and today is the 11/19/22 I’ve been calling and getting different days. I wanted to order something else but I’m not going to service is TERRIBLE”
Website/ Application Question:
- “Website”
Other Question:
- “Watch band issue”
- “Call out”
- “Veteran”
Compare Coach Customer Service To
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