Contact Coach Customer Service
Coach Phone Numbers and Emails
Toll-Free Number:
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(888) 262-6224
Customer Service:
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(866) 787-1587Canada
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(240) 448-4442For Text
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(800) 444-3611
Coach Emails:
Contact Information
Coach Website:
Coach Help Center:
Corporate Office Address:
Other Info (opening hours):
COACH Online Returns Department:
c/o Bleckmann Fashion & Lifestyle, Hanzepoort 20A
7575 DA Oldenzaal, The Netherlands
COACH Manage Your Personal Information:
Coach Consumer Service
One Coach Way
Jacksonville, Florida 32218
How Good is Coach's Customer Service?
Summary of Coach Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Coach?
Shipping and Delivery Question:
- “Didn't get a order”
- “Have not received item”
- “Missing item”
Request for Information Question:
- “Order information”
- “I need to know when you are getting your chalk Kaki print air pod cases back in? I purchased one a one they never told me you were out and finally I called when I never received it and they said sold out please advise.”
- “Speak about my coach insider”
Return/ Replace Question:
- “Return”
- “Need a return label”
- “Returning a purse that was too small”
Product/ Service Question:
- “Clasp broken on coach purse”
- “Damage prduct”
- “Broken umbrella”
Payments and Charges Question:
- “Military discount”
- “My order has the wrong billing address”
- “Charges”
Cards Question:
- “The web page dont leave me to purchase with my internacional credit card mastercard”
- “Having problems setting up my prepaid card”
- “Gift card”
Activation/ Cancellation Question:
- “They lied to me, they canceled the wallet I ordered.....”
- “Cancel my order”
- “My orde was cancelled by coach”
Refund Question:
- “Refund”
- “Waiting on refund”
- “Trying to get refund to send purse bag keeps saying wrong order number”
Staff Question:
- “Bad customer service”
- “I’m still waiting on my order which I should have gotten since the 11/16 and today is the 11/19/22 I’ve been calling and getting different days. I wanted to order something else but I’m not going to service is TERRIBLE”
Account Question:
- “Password reset”
Website/ Application Question:
- “Website”
Other Question:
- “Clamo”
- “Repair”
- “Make sure my address is correct”
About
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COACH, Inc. is one of the leading leather goods companies that was founded in 1941 in Manhattan, New York. The company gained more than 800 million dollars in assets by 2009. Coach specializes in producing and manufacturing men's and women's handbags, luggage, wallets, purses, briefcases, belts, scarves, umbrellas, key chains, watches, footwear, sunglasses and other accessories. The company employees more than 10,000 people for developing, manufacturing and marketing Coach products. It operates 25 stores in the United States, six of them are located in New York and other locations are in Philadelphia, Atlanta, East Hampton, San Francisco, Boston, Scottsdale, Washington D.C. Westchester County, Nashville, Houston, Los Angeles, Palo Alto, Seattle, and Omaha.
Coach is ranked 54 out of 359 in Fashion category
Canada, USA
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