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Returned a pair of defective sneakers after wearing once. My feel hurt so bad I couldn't wait to get them off.

They agreed they were defective and said they couldn't be repaired. Instead of sending me a new pair of shoes or a credit for some I got a 30% off coupon that was good for 60 days. So disappointed that a brand like this won't treat their customers better. I had to send them back at my own expense and for what?

I regret that there is a pair of Coach shoes and a Coach purse under the tree for my daughter. Wish I had time to return them and get another brand.

Product or Service Mentioned: Coach Sneakers.

Reason of review: Damaged or defective.

Company wrote 0 public responses to the review from Dec 17, 2016.
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