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1.9

I have purchased Coach for my Sisters and Mother over the years when Coach had a lifetime warranty on their products. My Mom needed a repair on her purse so I sent it in for her to be repaired.

Coach contacted us to tell us they lost her purse, the purse was no longer available that she sent in and they wanted my Mom to choose a purse that was not in the same class of purse she had, she was upset and chose a purse, she immediately had issues with the strap not staying on her shoulder, I called Coach spoke with Nancy Lee and she wouldn't help, she said she would and never did, this went on for years, I work out of the country and would be gone for years at a time.

I later found out the purse Coach sent her did not have the lifetime warranty that the purse they lost had and that the reason Coach supposedly lost the purse is because they no longer wanted to honor purses with a lifetime warranty, they stole my Moms purse and won't send a strap that won't slip off my Moms shoulder on the inferior purse they replaced her good purse with. I will never buy Coach again for anybody.

Reason of review: Coach lost my Moms purse so make the situation right no matter what. Coach created a bad situation intentionally..

Monetary Loss: $400.

Preferred solution: Let the company propose a solution.

Coach Cons: Today they are terrible i will never consider coach.

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They don't even honor their current 1 year warranty, and the worst is that corporate is not even backing their customers. I will never buy Coach again.

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