Benton Harbor, Michigan
1 comment
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

I called Coach and advised them of a defect with a pair of shoes I received for my birthday and how disappointed I was.The customer service representative first stated their warranty for 60 days and then said "That does happen".

I could not believe this response when I told her it was a defect with the shoe. There was no empathy statement and no resolution. I was hoping I may be able to possibly send in for repair or something. I loved these shoes.

I will never personally purchase Coach again because of the terrible service I received when I have a product with a defect.

Review about: Coach Sandals.

Reason of review: Bad quality.

Monetary Loss: $100.

Preferred solution: replaced.

I didn't like: Quality.

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Allen, Texas, United States #1263201

You know your heavy feet did not fit in those straps!

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