Benton Harbor, Michigan
1 comment
100% full Not resolved

I called Coach and advised them of a defect with a pair of shoes I received for my birthday and how disappointed I was.The customer service representative first stated their warranty for 60 days and then said "That does happen".

I could not believe this response when I told her it was a defect with the shoe. There was no empathy statement and no resolution. I was hoping I may be able to possibly send in for repair or something. I loved these shoes.

I will never personally purchase Coach again because of the terrible service I received when I have a product with a defect.

Review about: Coach Sandals.

I didn't like: Quality.

Review #893075 is a subjective opinion of a user.

1.0
Value for money
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Coach Sandals
Reason of Review / Monetary Loss Bad quality / $100
Preferred solution replaced

Had an Experience with Coach?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Byrdie
Allen, Texas, United States #1263201

You know your heavy feet did not fit in those straps!

You May Also Like