Henderson, Nevada
1 comment
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Customer service
Price Affordability

I received my first Coach bag as a Christmas present (2014).I started using it in March 2015 or so and by August, the straps started showing signs of wear.

One strap in particular, is significantly damaged compared to the others. I do not have a receipt as it was a gift, nor would I expect the gift giver to still have one and therefor cannot claim the warranty... seems a bit silly that Coach doesn't know their own styles enough to be able to honor a warranty.

I have purchased purses that were 1/5 the price and lasted years.The last thing I want to do is give Coach more money to repair their already crappy product.

Reason of review: Bad quality.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I liked: Design.

I didn't like: Customer service, Quality.

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I have exactly the same issue, with the same bag!

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