Coach - Purse strap falling apart after ~6 months

I received my first Coach bag as a Christmas present (2014).I started using it in March 2015 or so and by August, the straps started showing signs of wear.

One strap in particular, is significantly damaged compared to the others. I do not have a receipt as it was a gift, nor would I expect the gift giver to still have one and therefor cannot claim the warranty... seems a bit silly that Coach doesn't know their own styles enough to be able to honor a warranty.

I have purchased purses that were 1/5 the price and lasted years.The last thing I want to do is give Coach more money to repair their already crappy product.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Price Affordability
Customer service
Style and Design

  • What I liked
    • Design
  • What I disliked
    • Customer service
    • Quality

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Coach Bag
Review category
Luxury / Jewelry
review #724666 by

Author wants to be contacted by the company. Learn more

Had an experience with Coach? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Dec 05, 2015 #1074200

I have exactly the same issue, with the same bag!

1 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Coach. However, many companies do monitor reviews on our site.

You were reading a complaint about Coach.
Filing a new complaint about