Coach - Quality has deteriorated
Bought a leather laptop bag for almost $900. In over arguably a short span of time, was damaged by ordinary wear and tear - and by ordinary I mean carrying the weight of a Macbook Air and academic paperwork (the plastic frames at the corner were showing). I own/have owned other Coach bags and this is the first time this has happened. This is especially odd since a leather laptop bag/brief is supposed to be tougher than ladies handbags.
Company did not offer redress but only recommended their repair shop, which will charge me $180. Such a disappointment.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of not stand behind their products. Please immediately contact the author of this review to discuss damaged or defective of coach repair and associated monetary loss in the amount of $200. Coach needs to offer any options to resolve the issue according to poster's claims.
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i agree. the quality has deteriorated. the patent leather straps on two fairly new bags i have both split and frayed
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