Sydney, New South Wales
1 comment
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Bought a leather laptop bag for almost $900. In over arguably a short span of time, was damaged by ordinary wear and tear - and by ordinary I mean carrying the weight of a Macbook Air and academic paperwork (the plastic frames at the corner were showing). I own/have owned other Coach bags and this is the first time this has happened. This is especially odd since a leather laptop bag/brief is supposed to be tougher than ladies handbags.

Related: Coach - Warranty (Changes?)

Company did not offer redress but only recommended their repair shop, which will charge me $180. Such a disappointment.

Review about: Coach Repair.

Reason of review: Damaged or defective.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

I didn't like: Not stand behind their products.

Review #816709 is a subjective opinion of poster.

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Anonymous
#1134073

i agree. the quality has deteriorated. the patent leather straps on two fairly new bags i have both split and frayed

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