Purchased a large duffle bag for traveling 2 times a year.This is my third year using this bag One of the D-Rings on one end of the bag, where the strap connects to the bag, separated from the bag.
The other end shows that it is just a matter of time before it also separates. Funny part is that the bag has never been completely filled when used.
Extremely disappointed that when I emailed customer service, I received what looked like a form letter and no assurance that they would stand behind the quality of their products.
This reviewer shared experience about bad quality and wants this business to offer any options to resolve the issue. The author is overall dissatisfied with Coach and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Coach.
Check out the best and the worst companies in Shopping category for more informed decision or compare Coach to other companies on our site.