Review about Coach Bag from Heemstede, North Holland

59 of 210 Coach reviews

I bought a $295 Coach bag last May.I have had Coach bags for years - loved the design and the quality.

But this one is junk- strap started coming apart at the seams (the leather seems to be glued with plastic). The filling (filling in a strap? This is bizarre in itself) is white, synthetic material that is now unravelling.

I sent an e-mail to Coach - no response.Will NEVER buy Coach again (20 years ago they were known for excellent service and even replaced bags without problems).

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Reason of review:
Bad quality
Product or service
Coach Bag
Review category
Luxury / Jewelry
review #792671 by

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Feb 19, 2016 #1114439 Granby, Massachusetts, United States

I just emailed them-my strap is cracking after 18 months....1 year warranty, so I'm on my own-I made it clear their "enduring quality" statement is a joke. I have a bag I've had for over 10 years, worn-yes, as expected, falling apart and cracking-nope. Never will I buy another Coach-they remedy this or they've lost a customer.

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