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Update by user Oct 26, 2014

Forgot to add when they sent me the letter saying the purse could not be fixed, they didn't even send the purse back as I had originally requested. They said I could have the half valued gift card or I had 30 days from the date of the letter (which was less than 3 weeks when I recieved it) to contact them or my purse would be discarded!

Original review posted by user Oct 26, 2014

I bought the Coral tote August of 2013 and within 1 year the handles started falling apart with the threading and "rubber" seal breaking away in only 1 of the straps!Being my favorite purse and my wedding color, I sent in for it to be fixed and they said it was a default in the purse and it couldn't be fixed.

They offered me half the value of the purse! Completely unacceptable! Their products have turned to ***!

I have bought coach purses for the last 10 years, but I swear I will never buy one again!Terrible customer service.

Review about: Rubber Seal Breaking.

Review #550702 is a subjective opinion of a user.

1.9
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