Patience E Gyb

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Verified Reviewer
| map-marker Irving, Texas

214664****

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Replace me on hold and nobody returned to the call. The music stop playing, and I'm still on hold, I need help.
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Resolved
Rhonda A Stn

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Verified Reviewer

Resolved: Sent bag in for repair - they want $75!

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Coach - Sent bag in for repair - they want $75!
Coach - Sent bag in for repair - they want $75! - Image 2
Coach - Sent bag in for repair - they want $75! - Image 3
Updated by user Apr 03, 2024

Company fixed the issue and I have been provided with apology. Repaired bag by attaching a large loop handle that is not even the color of my bag & then reattached the arm handles by putting a slice in the bag & sticking them into the bag.

Not happy w/it but it’s useable. Won’t b buying anymore coach

Original review Feb 28, 2024
Ill be blunt - loved their products. I spent $300-500 every cpl mos.

I got a back pack - used it 3 times & the lil handle on top gave way on a trip & u werent even able to put it on ur back, arm or anything. Got home, sent it in for repair-cost me $36! They dont send u a label for their broken crap. Get this-they want $75 now to fix their crap & im prob gonna hear after they repair it that they want shipping to send it bk to me.

Save your money-buy Gucci or ChanelDolce is prob even better!
Look at my bag below-its pristine. I shouldnt b pay n $75 for a repair & $36 for shipping.

Guess I wont b get n my $36 bk either! Busters!
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Loss:
$110
Pros:
  • Products seemed durable & well made until this backpack
Cons:
  • Charge ridiculous amts for their products & repairs cost too

Preferred solution: Bag repaired for no more $ out of my pocket!

User's recommendation: Don’t bother-buy Kors or Gucci

1 comment
Guest

It has a one year warranty with receipt as long as purchased from Coach or authorized seller.

Yamileth P

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Verified Reviewer

Mi paquete está destruido

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Coach - Mi paquete está destruido
Coach - Mi paquete está destruido - Image 2
El paquete está completamente abierto y apenas lo e recibo mi bolsa está abierta estoy inconforme con el servicio . No he ni abierto mi paquete cuando ya venía abierto, la entrega de mi pedido ya venía abierto esta completamente dañado. He pasado para tener una buena experiencia sin embargo no la hay estoy muy molesta
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Preferred solution: Full refund

Krystal Ubj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Still waiting for my delivery 4941 pennway st Philadelphia Pa 19124

Coach - Still waiting for my delivery 4941 pennway st Philadelphia Pa 19124
Coach - Still waiting for my delivery 4941 pennway st Philadelphia Pa 19124 - Image 2
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Coach - Still waiting for my delivery 4941 pennway st Philadelphia Pa 19124 - Image 4
I order a bag I still waiting for the package. I wonder if youre not having a stack I need it I want to find out you want to send OK Ill wait for the answer
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Jose M Jcq

Return purse

Coach - Return purse
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Return a purse returning a purse new did not use the purse at all came to the store and I had an issue with the manager bag doesnt have tags but its brand new trying to return it
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Preferred solution: Full refund

Angela W Fsm

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Verified Reviewer
| map-marker Riverdale, Georgia

Keeping merchandise

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I placed a order with coach December 17th. With my address I gave the incorrect building number UPS said they could not find my building Then instead of putting on their thinking Cap. And reversed The building address. So u p s sent my package back to sender. What I ordered is no longer in Stock and coach never tried to resend the order to me, I have spent a lot of money with this company and the only thing that I see is that they don't care nor value their customers. Without customers there is no COACH. I'm disappointed with the company. Just shop with other companies that cares.
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Joshua D Fun

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Verified Reviewer

Looking for my refund

Bought shoes you guys never sent them to me and I never got my refund I cant get a hold of you, so Im starting to get really pissed off. I want my money back Ill never go to coach ever again worst experience Ive ever had do not recommend anybody going there cause you guys are robbers
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Loss:
$75

Preferred solution: Full refund

Anonymous
map-marker Laurelton, New Jersey

Repair

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Broken zipper on a wallet that is less than one year old. Tried to have it repaired by local shoemakers, but was turned away.
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Kathleen C Luv

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Verified Reviewer

Correct number of items being sent

Order stated two of the same item and it should be only one pair of womens size 7/12 sneakers I need credited back to my card the extra item charged
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Loss:
$119

Preferred solution: Full refund

Resolved
Gaynelle A

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Verified Buyer
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Verified Reviewer
| map-marker Kent, Washington

Resolved: Best customer service

Coach - Best customer service
Updated by user Oct 20, 2023

The manager and sales rep help resolve my issue with professional kindness and great customer service. I left with a smile and a great feeling of coach outlet store, called my daughter and 5old her of my experience and best friend!haha! Made my day!.

Original review Oct 20, 2023
Hi, Im a senior citizen suffering with hearing lost and cancer, on one of my not so good days , a oder 5hat I had place was having a lot of trouble to get it right, by phone or text, so I went into your auburn Coach outlet store in hopes to get some type of assistance. Boy.

Did I ever , the sales rep Janis help me with a continued smile and patience, then Erik came to make sure things were going as they should , and assured me they could straighten things out, I was there at least a half an hour, but these to young people continually showed nothing but patience and professionalism kindness! Thank you for hiring such people, and I just wanted to let you know your store in Auburn wa outlet is in very capable hands!

Please thank them for me again! Sincerely Gaynelle Alexander
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User's recommendation: If you want to see great customer service and a beautiful kept store go to Coach outlet store in Auburn Wa ! Amazing staff !

Angela M Ysg
map-marker San Diego, California

Purchased a pair of shoes

The shoes were supposed to be a size 11 for men and they look like a size 8 /9, so I want to return them. Highly Upset, Angela E. Mack (919)998-****
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Loss:
$117
Pros:
  • I love coach
Cons:
  • Check the sizes before you ship a product

Preferred solution: Full refund

Roy W Ohk

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Verified Reviewer
| map-marker Bethlehem, Pennsylvania

Poor replacement

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Purse broke in a week. Took it back to store,and they would not replace it. They sent it back and told me 4 to 6 weeks, BS stay out of the store in Tannersville PA.
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Puvanashwaran R

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Verified Buyer
|

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Verified Reviewer

I wont to check this watch original or fack

Coach - I wont to check this watch original or fack
Coach - I wont to check this watch original or fack - Image 2
Coach - I wont to check this watch original or fack - Image 3
Because i buy from online that why i need to check this watch if fack i will sent back pls let me know about this
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Preferred solution: Full refund

User's recommendation: Need original product

Pauline O Vll
map-marker Carnegie, Pennsylvania

I need my purse strap replaced.

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The short strap on my Coach purse broke. As a result, the purse fell off from my shoulder. I need a resolution of this problem. The resolution I am seeking is to have the purse strap replaced by Coach.
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Jerline Ciq

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Broken sandal after one wear - Poor quality

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Coach - Broken sandal after one wear - Poor quality
Coach - Broken sandal after one wear - Poor quality - Image 2
I purchased a coach sandals & after one wear the thong of the sandals broke. The sandals is of very poor quality and obviously poor materials and poorly made.
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User's recommendation: If you want to waste your money buy coach sandals

Nilsa M Prf

Don’t have no reviews

I just need to speak to someone in coach about my order I did a order outline I dont hand my confirmation number can somebody help thank u
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Preferred solution: Deliver product or service ordered

User's recommendation: I’m not going to ask that

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