Coach
Coach Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating based on 144 customer reviews with 67% would likely recommend. Consumers are mostly dissatisfied and reviews show a high unfavorable share; many want Coach to offer a solution to quality, delivery, and service problems.
Key Takeaways for Future Customers
- Read recent Coach reviews before buying and verify stock availability and shipping timelines.
- Expect potential website ordering errors and long hold times when contacting customer service.
- Document orders and keep receipts since returns and exchanges can face delays or rejections.
Negative Feedback / Risk Areas
- Frequent delivery problems and misdelivered or missing packages.
- Many Coach customer complaints about slow or missing refunds and difficult returns.
- Recurring reports of product defects, poor workmanship, and high repair costs.
- Poor in-store and phone customer service, including rude staff and long hold times.
Positive Feedback
Some customers praise helpful store associates and isolated successful replacements or repairs; product design and style are appreciated by several reviewers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating based on 144 customer reviews with 67% would likely recommend. Consumers are mostly dissatisfied and reviews show a high unfavorable share; many want Coach to offer a solution to quality, delivery, and service problems.
Key Takeaways for Future Customers
- Read recent Coach reviews before buying and verify stock availability and shipping timelines.
- Expect potential website ordering errors and long hold times when contacting customer service.
- Document orders and keep receipts since returns and exchanges can face delays or rejections.
Negative Feedback / Risk Areas
- Frequent delivery problems and misdelivered or missing packages.
- Many Coach customer complaints about slow or missing refunds and difficult returns.
- Recurring reports of product defects, poor workmanship, and high repair costs.
- Poor in-store and phone customer service, including rude staff and long hold times.
Positive Feedback
Some customers praise helpful store associates and isolated successful replacements or repairs; product design and style are appreciated by several reviewers.
Media from reviews
Christiansburg, Virginia
Order
He tried to order an item, and it said your warehouse had plenty of it, but it wouldn't let him place the order.
- Great merchandise
- Items are sold out and not replenished
Preferred solution: Price reduction
User's recommendation: Have you a system update it better with what’s in stock
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Call out
My name is Tarsha Campbell. The weather is really bad, and I ride a bus and a scooter. I will not be able to make it today due to heavy rains.
Grand Rapids, Michigan
Lost shipment
Customer service person was very helpful, so I'm very pleased with the service. She took care of my lost shipment. She replaced the shipment right away.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Folsom, California
Customer Service
- - The purse was purchased Sept 2024; Style ID 4010.
- - There are scratches on the top leather; handle worn.
- - There are warranty and return restrictions.
I have been a Coach customer for a very long time. Because they are a very high end known company, their customer service isn’t what it used to be.
As expensive as their product is, you would think they would put their loyal customers first!!!
It’s all about making a sell not keeping their loyal customers happy. I would advise Coach customers to invest in other brands, Burberry, Louis Vuitton are some suggestions!!!
There are many visible scratches on both sides of the leather at the top part of the purse where the additional pockets are. It also shows where the handle is worn off. I took it to Coach Outlet 13000 Folsom #706 in Folsom, CA. They tried to condition the leather, but this didn't work.
They claimed it was due to wear and tear. However, it's only been 4.5 months and the purse has not been used constantly.
I called their corporate office and they wanted me to send it at my own cost. Beware, Coach customers, for what they charge for these purses, there are terrible return and warranty restrictions.
- Past purchases good
- Poor customer service and fulfilment
Preferred solution: I would like for coach to exchange for another purse, such a poor design and a manufacturer defect. At there expensive to send the purse back!!!
User's recommendation: Beware Coach customer, spend your money on another high end product that takes care of their customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPedido
Hola, estoy llamando. Dice que me dejaron el pedido ayer y cuando llegué de trabajar no había nada en mi puerta.
Preferred solution: Deliver product or service ordered
Terrible Customer Service!
The Coach store refused to answer their phone today. Once at the store at 6:45, I found a sign that said they closed early!
I had a furious, freezing cold walk back to my car!
So rude!!! Terrible!!!
User's recommendation: Beware!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy coach slides
The Coach slides I bought in March of this year are detaching from the top. Is there any other complaint about this issue?
- Love coach i have at least 7 hand bags
- Really no cons but my slides match my purse and i have to put my bag away
Preferred solution: Another pair of slides
User's recommendation: Keep contacting them til you get a answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible
- - Order went to the wrong address, was reshipped, then out of stock and the purse never arrived.
- - Refund should be processed, but there are doubts.
This was the worst experience I ever had with an online order in my whole life!!! I never even received my purse.
First it was going to the wrong address, then it was supposedly reshipped to the correct address, then it was out of stock. Needless to say I never received the purse. I just got off the phone with them, and they are suppose to process my refund, but the way things have gone, it will probably be an issue with my refund as well.
Horrible freaking experience. Im so pissed because I ordered the wallet to match so I have a wallet but no purse.
User's recommendation: Don’t order online from coach!!!!!!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Retford, England
I need service
- - Bought a Coach wallet worth about 10k that failed after 2 months.
- - It's been 3 months with no solution from the company and no response.
I bought a wallet, i.e., Coach, and after 2 months it got bad. It has been 3 months.
I'm struggling to contact your company, but no one has given me a solution. I'm still waiting for a response, but no one has provided me with a solution.
It's worth about 10k, and I'm so pissed off. No one has given me a solution.
Preferred solution: Full refund
Douglasville, Georgia
Continually damaged bags and poor customer service
- - Bags arrived poorly packaged with scuffed color and defects.
- - No replacement hangtag after $500; customer service was poor except one associate.
I have received multiple bags that were poorly packaged, obviously returned by other customers after use and poor quality item. Its not ok to have color/leather rubbed off in spots of your leather surface on a brand new bag.
To get bags with obvious scuffs. Bags with wrinkled zipper leather or indentions in the leather, all straight out of the box.
And its not ok to largely receive little to no or poor customer service, with the exception of one SA.
I saw threads of people saying even for bags they saw second hand they were sent replacement metal hang tags. I spent over $500 on a bag through them directly among many other purchases and wasnt able to get any type of replacement hangtag. Not even for purchase but certainly not as a courtesy, yet people not even buying from them receive that courtesy.
I 100% do not recommend coach. And by proxy, no brands they own.
User's recommendation: Avoid coach
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Sent bag in for repair - they want $75!
- - Spent $300-$500 every few months on their products.
- - The backpack's top handle failed after 3 uses.
- - Repair costs $36; they want $75 to fix and may charge shipping.
Company fixed the issue and I have been provided with apology. Repaired bag by attaching a large loop handle that is not even the color of my bag & then reattached the arm handles by putting a slice in the bag & sticking them into the bag.
Not happy w/it but it’s useable. Won’t b buying anymore coach
I got a back pack - used it 3 times & the lil handle on top gave way on a trip & u werent even able to put it on ur back, arm or anything. Got home, sent it in for repair-cost me $36! They dont send u a label for their broken crap. Get this-they want $75 now to fix their crap & im prob gonna hear after they repair it that they want shipping to send it bk to me.
Save your money-buy Gucci or ChanelDolce is prob even better!
Look at my bag below-its pristine. I shouldnt b pay n $75 for a repair & $36 for shipping.
Guess I wont b get n my $36 bk either! Busters!
- Products seemed durable & well made until this backpack
- Charge ridiculous amts for their products & repairs cost too
Preferred solution: Bag repaired for no more $ out of my pocket!
User's recommendation: Don’t bother-buy Kors or Gucci
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Makhu, Punjab
I need service
- - Poor service for a Coach wallet; outer layer wore after 2 months.
- - After 3 months, no one fixed the issue.
- - They claim the product isn't genuine.
very bad service brought a wallet ie coach after 2 month its upper layer was getting old n bad i don't know why its has been 3 month m struggling to get fixed it but no one listen my prob still i dont get any solution from coach company they make a fool don't give us genuine product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMi paquete está destruido
- - The package arrived open and damaged.
- - I hadn't opened it yet; it arrived open.
- - The service and experience were unsatisfactory.
El paquete está completamente abierto y apenas lo e recibo mi bolsa está abierta estoy inconforme con el servicio . No he ni abierto mi paquete cuando ya venía abierto, la entrega de mi pedido ya venía abierto esta completamente dañado. He pasado para tener una buena experiencia sin embargo no la hay estoy muy molesta
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill waiting for my delivery 4941 pennway st Philadelphia Pa 19124
I order a bag I still waiting for the package. I wonder if youre not having a stack I need it I want to find out you want to send OK Ill wait for the answer
Return purse
Return a purse returning a purse new did not use the purse at all came to the store and I had an issue with the manager bag doesnt have tags but its brand new trying to return it
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer214664****
Replace me on hold and nobody returned to the call. The music stop playing, and I'm still on hold, I need help.
About
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COACH, Inc. is one of the leading leather goods companies that was founded in 1941 in Manhattan, New York. The company gained more than 800 million dollars in assets by 2009. Coach specializes in producing and manufacturing men's and women's handbags, luggage, wallets, purses, briefcases, belts, scarves, umbrellas, key chains, watches, footwear, sunglasses and other accessories. The company employees more than 10,000 people for developing, manufacturing and marketing Coach products. It operates 25 stores in the United States, six of them are located in New York and other locations are in Philadelphia, Atlanta, East Hampton, San Francisco, Boston, Scottsdale, Washington D.C. Westchester County, Nashville, Houston, Los Angeles, Palo Alto, Seattle, and Omaha.
Coach is ranked 66 out of 537 in Fashion category
Canada, USA
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It has a one year warranty with receipt as long as purchased from Coach or authorized seller.