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Coach - Buckle on $300 purse broke in 1 year

I returned to coach and they said that it was under warranty for 1 year but I needed to have my receipt. Well, I finally found the emailed receipt and it was after the 1 year so they told me sorry, can’t help you. This was 3 years ago and I haven’t bought coach again since. There are other nice handbags to choose from and I’ll spend my money elsewhere.
#1373054
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I have a Coach purse that's damaged

I have a nice Coach purse with the zipper is broken I don't know who to ask about fixing it after reading all the problems with Coach purses and nothing being solved help please
#1366248
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I received the Coach Market Tote as a gift in May. After only 4 months the straps are starting to tear. One of them is almost completely severed! This is not a cheap bag! I walked into a Coach store assuming I would receive help there. They were unable to help me since...
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2.9
Product
I liked
  • Store associates are awesome
I didn't like
  • Quality of product
  • Do not stand by there merchandise
  • Warranty policy
#1341187
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Coach - Purse complaint

Coach - Purse complaint
Coach - Purse complaint
Coach - Purse complaint
Coach - Purse complaint
I was a fan of collecting coach purses of different colors bit the last one i just use it for like a week and this is how it looks now.. is there a way i can get my money back or a replacement of some kind. Its just not right. Flori Dooley 9105467830 110 Broadleaf Drive Jacksonville, NC 28546
2.5
Details
Layout of Store
Product or Service Quality
Value for money
Website
#1325960
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I have purchased Coach purses and shoes for many years. The LAST purse I purchased from Coach the leather begain to peel after a couple of months. The LAST pair of sandals I puchased from Coach are so cheapy made that any little thing will tear up the thin leather. The...
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#1317668
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DO NOT BUY STUFF HERE! Seriously, if only i could leave a zero star! I ordered a bag a week ago when there was a sale going on, and a small wallet because I had to reach $200 for free shipping. And guess what, after the sale was over and the bag was sold out, they...
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1.0
#1311961
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I bought two beautiful pieces of jewelry from coach. The service there had always been really nice and I was really happy with it. I paid almost $200 for these pieces of jewelry and I was pretty happy with them for 2 months. Then one of them just snapped with no...
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#1282076
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I Purchased a bag for wife and in no time at all the material begin to peel off of the straps and other areas of the bag. Stood outside store Sat and Sunday to show every customer before entering condition of product. Bag stitching is pulling away at seams as well,...
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1.3
#1277795
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COACH PVC WALLET BROKEN AFTER 1 DAY
COACH PVC WALLET BROKEN AFTER 1 DAY
COACH PVC WALLET BROKEN AFTER 1 DAY
COACH PVC WALLET BROKEN AFTER 1 DAY
COACH PVC WALLET BROKEN AFTER 1 DAY
COACH PVC WALLET BROKEN AFTER 1 DAY
I bought this wallet only 2 weeks ago and I'm so pissed. First time using this wallet i noticed something weird THE LEATHER PEELED OFF. Then I stopped using the wallet and took it to the store in Singapore and they said they cannot do anything with the leather. I...
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1.7
#1272194
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Coach - Awful Policy and Service
Coach - Awful Policy and Service
I bought my Coach bag approximately a year and half ago. The bag started to come apart at the seams, I contacted customer service only to be told per policy all bags over one year of purchase is not covered by Coach. I would have to pay. Why would I pay for a handbag...
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2.4
I liked
  • Purse
  • Very dissapointed in coach
I didn't like
  • Designed flaw or manufacture defect
  • Not stand behind their products
  • Quality of hardware or customer service solution
#1271620
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