Most helpful review
I have been purchasing Coach purses since I was old enough to wear purses. A few years ago, my husband bout me a purse for our wedding gift. Not one week later the strap broke. I sent it in to get repaired, and they indicated they were unable to repair and would...
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44 comments
#2003353

Me too

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ID
#739557 Review #739557 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Coach Repair
Reason of review
Bad quality

This company has not got back with me

I really dont think this company will get with me. I dont think they care. I think they have so much business that my business is just a drop in the bucket for them and they know this. I have other items of theres but I think Ill give them away.

User's recommendation: I want.

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ID
#3697239 Review #3697239 is a subjective opinion of poster.
Location
Gray, Kentucky

No answer

I got a coach watch paid $125. Worn maybe 6 months it dropped & broke a piece on the watch band where pin is. Took it to coach store I got it at. They dont sell watch bands & could not fix it, what kind of jewelry store can not have what they sell fixed? I wrote & called coach & did not hear from them. So I have a beautiful watch I have not been able to wear!

User's recommendation: Don’t buy coach. They don’t stand behind their products.

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ID
#3658621 Review #3658621 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Watch band

My watch dropped. I only had it for about 6 months. The end piece of the watch broke off. I went to the store where I got it. They dont sell watch bands. I paid a lot of money for this watch. Why wouldnt coach sell watch bands for their products. I sent a couple of emails & have not heard back from anyone!

User's recommendation: Don’t buy from them if they can’t fix it.

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ID
#3657542 Review #3657542 is a subjective opinion of poster.
Location
Strasburg, Pennsylvania

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Verified Reviewer
New Reviewer
Good afternoon, on April 23 I wanted to buy some nice tennis shoes of good quality and that they were fashionable, I decided to buy some coaches and well, I liked some that I saw and I decided to pay 162 dollars because I was sure that they would do good quality for a...
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ID
#3629781 Review #3629781 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer
Coach - Manager refused to return item missing top of the box
Coach - Manager refused to return item missing top of the box
Mebane NC store. I purchased 13 clearance items from Smithfield Nc 3 items were in a boxes 2 boxes without box covers I called the Mebane store in the morning and they said I can bring them During the return the associate told the amount and she said needs approval...
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ID
#3622955 Review #3622955 is a subjective opinion of poster.
Location
Matthews, North Carolina
Preferred solution
Full refund

Email received, celebrating the LGBTQ collection celebrating the LGBTQ collection

I will not be celebrating your pride LGBTQ collection. And I will never buy your pride collection. Youve excluded the heterosexual collection, so I dont think Ill be shopping for Coach!
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ID
#3594652 Review #3594652 is a subjective opinion of poster.
Location
Los Angeles, California
Cons
  • No new styles for larger bags or any bags
Preferred solution
I would like for you to quit emphasizing people sexual preference, LGBTQ Selection, whether it’s heterosexual which you don’t even mention and that’s all your shoppers, 95% of them. Try creating some new styles!

I’m offended, LGBTQ collection, but no Heterosexual collection

I received an email from Coach and I was very offended, inviting me to their store for their new LGBTQ collection. Where is the heterosexual collection? At least 95% of people in the United States are heterosexual. And this is what I said in my reply: I will not be celebrating your pride LGBTQ collection. And I will never buy your pride collection. Youve excluded the heterosexual collection, so I dont think Ill be shopping at Coach! And why does Someones sexual preference need to be announced and celebrated!Shocked
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ID
#3594612 Review #3594612 is a subjective opinion of poster.
Cons
  • Styles never change
Preferred solution
Advertising your LGBTQ Collection, as being woke doesn’t increase sales! Where is the heterosexual collection? And 95% of us are heterosexual and we do most of the Shopping! Getting some new styles at Coach would be the key for Coach!

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Verified Reviewer
New Reviewer
HAVE PURCHASED A LOT OF MERCHANDISE OVER THE LAST 5 YEARS. UNLESS YOU FIX YOUR WEBSITE, CONSIDER ME A VALUABLE CUSTOMER WHOSE MONEY YOU WILL NO LONGER BE RECEIVING. We are unable to process your order. Please try again or call 1-88*-***-**** to place your order. YOUR...
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2 comments
#2191354

Going through that same issue

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ID
#3565871 Review #3565871 is a subjective opinion of poster.
Location
Boardman, Oregon
New Reviewer

My bag needs repair

The zipper opens in the middle i keep zipping it and it doesn't stay closed. Do you repair the zipper.
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ID
#3559294 Review #3559294 is a subjective opinion of poster.
Location
Chicago, Illinois
Pros
  • Nice bags
Cons
  • Zippers dont last
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Several times I have been sent items that are "shelf pulls" or returns. None contacts you to see if this ok, nor do they give a discount. These items are thrown into a box, the Coach plastic bag is missing, sometimes the price tag and items have been scratched....
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ID
#3557431 Review #3557431 is a subjective opinion of poster.
Pros
  • Very dissapointed in coach
Cons
  • Poor customer service and fulfilment
  • Quality of hardware or customer service solution
Loss
$300
Preferred solution
EDUCATE your so called Customer Care Reps. Fix your frequently broken website. STOP MAKING PEOPLE PAY TO RETURN ITEMS WHEN YOU SEND THEM SHELF PULLS OR RETURNS.

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Verified Reviewer
New Reviewer
COACH NEEDS TO FIX THEIR WEBSITE!!!!!!!!!!!!!! TO MANY GLITCHES!!!!!!!
Update by user May 07, 2022

Absolutely NOTHING has changed!

Update by user May 07, 2022

NOTHING HAS BEEN FIXED!!!!! EXTREMELY DISAPPOINTED WITH COACH AND THE ONLINE SERVICE. ONLINE SITE NEEDS TO BE FIXED, WAY TO MANY ERRORS AND GLITCHES.GET WITH THE PROGRAM COACH.MAYBE THEY DONT CARE ABOUT MAKING MONEY SINCE THEY CONTINUE TO...

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10 comments
#2184203

Got an error unverified address upon putting shipping info. Then got an same error you had upon placing the order. So frustrating

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ID
#3551053 Review #3551053 is a subjective opinion of poster.
Location
Lansing, Michigan
Product
Coach Website
Cons
  • Very unfair return policy
  • Tell you they will create ups free return label and dont
  • Sends store returns not new
Preferred solution
FIX THE WEBSITE!!

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Verified Reviewer
New Reviewer

Bad quality of product- slippers

Coach - Bad quality of product- slippers
I bought coach slippers on 10th April 22 and wore them for less than 15 days. The print of the slippers has disappeared in Patches!!
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ID
#3538382 Review #3538382 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Coach - Stolen package
Original review updated by user Apr 24, 2022
I ordered a purse and it was stolen off my porch. This took place around the time the pandemic being. December 2020 I totally forgot about the order; until going through, my receipts and realized I never received the purse. I reach out to coach thinking they would send...
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2 comments
#2178932

Well I can understand the frustration of a package being stolen. However it's not the company's fault if it got taken.

You can't ask for a company to give you a free item if the one you had got taken.

That's like someone stealing your phone and asking Verizon to give you another one or your car and you tell the dealer they need to give you another one. We have to be mindful of when it's a company's accountability and when it's our own.

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ID
#3512253 Review #3512253 is a subjective opinion of poster.
Location
Riverside, California
Loss
$216
Preferred solution
Deliver product or service ordered
New Reviewer

I didn't receive a return form with my order

I am not satisfied with the product that I received I would like to return it but I do not have a return form with my product
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1 comment
#2178941

Call and ask for a return form to be sent to you because you didn't get one in your package. they will send you one via email and you just print it out.

ID
#3509369 Review #3509369 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Coach - Worst Customer Service
Cheap brand bag. I just buy them because they are cheap. I ordered multiple items from online outlet. In the email, it was describing my purchases and progresses. Also I have noticed that one of the item said it was FREER with purchase. It was a OK bag but I wont...
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ID
#3486812 Review #3486812 is a subjective opinion of poster.
Location
Orem, Utah
Preferred solution
Deliver product or service ordered

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