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Crossbody bag buckle broke and fell off. The pocket where the buckle goes was not damaged, torn etc. So obviously the buckle was faulty. They said since it is over 1 year old, I have to send them the bag. I will not do so, I will go to a coach store and raise holy ***...
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1.8
I liked
  • Product
I didn't like
  • Quality of hardware or customer service solution
  • 1 year warranty on an expensive handbag is ridiculous
#1168555
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Was told i would be able to exchange a purse at albertville outlet. When I went there they said they couldn't do it because my invoice said it was only worth .12 cents. I rec'd this as a gift from my employer for my retirement. There was nothing but problems with this...
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#1163711
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Coach - Cracked strap
Coach - Cracked strap
Purchased a few coach bag years ago when life was "GOOD" Now I'm a stay at hime mom..i take the tag iff my bag and use it..years later.. and my strap cracks to expose material..i call coach and i vet the 1 yr warranty speal..really? Your bags cost 100's of $$$$ and y...
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1.0
Product
#1160873
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Another coach zipper

Coach
#1122593
5.0
Details
The zipper on my two-year-old coach wallet broke and I was on this site to find out what to do about it. I find it interesting that there was another lady on here complaining about the same thing her two-year-old wallet. Perhaps it was a mess up a flaw in the zippers from two years ago I'd like to know
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Diversity of Products or Services
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Coach - Rotten Customer services

Coach
#1090827
After 4 wears of a new loafer the fabric just ripped i complained over several mths. and finally they told me to send it in. To date they never ret. my shoe or responded to me.Coach u are the worst. Co ive ever deat with poor customer servuces and very very low Standards. Im not done you will return my shoe to me fixed or not this is about a year now.u are the worst ...lin
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Coach Shipping Service Review

Coach
#993815
Ordered bag on Dec 1st, said it was delivered, never recieved, after numerous emails, I was asked to wait a few more days. Now January 19th still no bag, no refund and no email reply. I think I've been scammed
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Coach Bag Review

Coach
#987868
Handle of the coach bag is broken
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Coach - Wallet purchased 2 years ago can’t be repaired
I purchased a men’s wallet two years ago and the clear plastic window cracked and fell apart. Coach can’t or won’t fix it, yet they still sell this same item! I expected this wallet to last more than two years for what I paid for it. Im very disappointed with this...
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Anonymous
William

I quit sitting on my wallet decades ago.They last forever that way and it is far more comfortable for my bony rear end not to sit lopsided by having an object in one rear pock...

2.5
I didn't like
  • How coach handled this issue
#1146640
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Coach won’t repair boots- or supply repair parts!
Coach won’t repair boots- or supply repair parts!
The zipper on my Coach riding boots broke (the pull tab contraption completely cracked.) When I contacted them I was told that not only do they not repair shoes but they don’t even provide replacement parts- I can’t even buy them! I was told to take the boot to a local...
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h.kitchener
h.kitchener

You can fix them yourself by going to a local store that sells zipper parts. An easy fix. Most zippers are now made of plastic and tend to fail easily. A dab of silicone from ...

2.4
#1143173
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I purchased a sale clutch and after I paid for the item I was told I could not return it. It was final sale. Bad customer service, I should have been told this prior to purchase. I immediately returned the item which they did because I had not even left the store. Now...
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#1142506
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I bought $500 worth of coach shoes from macys. I literally wore twice when Iron/Metal thing popped out of the shoes and was hurting my ankle. They did not exchange or refund me for those shoes. Never buying coach again. This was the worst customer service ever! (I did...
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1.8
#1120507
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I bought a coach purse little over a year ago, assuming that the one year warranty was still valid. Well that purse cost me $1100.00 and i called today because it's fading in one spot. When i called the lady said they only have a one year policy now. There is nothing...
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1.5
Product
I didn't like
  • Products being more cheaply made
  • Quality of product
  • Customer service
#1113270
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I have been buying coach purses for multiple years now and I have been given them as gifts by family members and absolutely fell in love… I am absolutely POSITIVE they had a lifetime warranty IN THE PAST because I have been able to have a purse credit because mine was...
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Anonymous
Anonymous

The old “lifetime warranty” that Coach customers grew to stand behind was for the lifetime of the bag, not yours. 3-5 years for a leather bag, 2-3 years for a fabric bag. With...

Anonymous
Anonymous

YEs they did have a life time warranty. NOW its a joke

#1101632
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I purchased 3 bags from Coach South Wharf DFO Melbourne, went to exchange and the lady says you can do only once, the policy doesnt say that. When I chose a bag, on asking for a fresh piece of bag that I liked to purchase the chinese sales person says this one is the...
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1.9
South Wharf, Victoria County
I didn't like
  • Pissed off
#1068528
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