Coach - Terrible Quality and Poor Craftsmanship
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New ReviewerI purchased my Coach bag just over a year ago and the craftsmanship is horrible! It definitely doesn't stand up to everyday use.
The hardware is scuffed and fading, the leather looks stained and dirty and it can't be cleaned even with Coach leather cleaner. The thread in the straps fray terribly and the layers begin to crack, separate and look worn at the edges. I used gorilla glue to reattach the seams. I'm clipping off hanging threads daily because it's embarassing and it makes the bag look cheap.I would expect much more from a $400 bag that's less than 24mos old.
Since I know it can't be repaired, I thought that I would be able to send it in and get a credit to apply to a new bag like I do at other upscale merchants, but I was sadly mistaken. I'll never purchase a Coach bag again!
Ever. I literally feel robbed.
Reason of review: Bad quality.
Monetary Loss: $400.
Preferred solution: 50% credit to apply to purchase of a new Coach bag. .
Coach Cons: Quality of hardware or customer service solution, Not stand behind their products, Designed flaw or manufacture defect.
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