I started noticing that the thread was undoing and the leather on the sides of the strap started peeling off. Eventually peeled more and now the straps look horrible.
Misguided by the coach employees I paid an additional $20 to send the purse to the coach repair. I was informed via email my purse could not be repaired. Obviously upset, I called the customer service and they explained that coach repair does not have straps to replace them on my purse. So there is no point in paying more money to send your purses to the coach repair, you will just lose out on more money.
It is ridiculous that Coach Employees are misguiding and tricking their customers into paying for repairs that the employees know coach is unable to repair. I wonder how many people they have ripped off. As for myself I will no longer buy coach products. It it ridiculous for the straps of a $325 purse to come undone when I have less expensive purses that are completely intact.
This would be my second purse damaged. The first purse the strap came off from the purse. As a consolation I received a 40% coupon on a single item purchase. They are ridiculous!!!!
Do they seriously think I will purchase another purse!!! No thank you Coach!!! I will never again purchase any coach products!!!!
It means nothing to carry around a purse with a coach logo. As a customer you expect good quality for that price and coach only provides Low Quality Products.
This reviewer shared experience about bad quality and wants this business to offer any options to resolve the issue as the author lost $325. This person is overall dissatisfied with Coach. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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