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25 comments

I started noticing that the thread was undoing and the leather on the sides of the strap started peeling off. Eventually peeled more and now the straps look horrible.

Misguided by the coach employees I paid an additional $20 to send the purse to the coach repair. I was informed via email my purse could not be repaired. Obviously upset, I called the customer service and they explained that coach repair does not have straps to replace them on my purse. So there is no point in paying more money to send your purses to the coach repair, you will just lose out on more money.

It is ridiculous that Coach Employees are misguiding and tricking their customers into paying for repairs that the employees know coach is unable to repair. I wonder how many people they have ripped off. As for myself I will no longer buy coach products. It it ridiculous for the straps of a $325 purse to come undone when I have less expensive purses that are completely intact.

This would be my second purse damaged. The first purse the strap came off from the purse. As a consolation I received a 40% coupon on a single item purchase. They are ridiculous!!!!

Do they seriously think I will purchase another purse!!! No thank you Coach!!! I will never again purchase any coach products!!!!

It means nothing to carry around a purse with a coach logo. As a customer you expect good quality for that price and coach only provides Low Quality Products.

Reason of review: Bad quality.

Monetary Loss: $325.

Preferred solution: Let the company propose a solution.

Location: Riverside, California

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Williard Ldx

I have the same problem ALWAYS. Granted, the bags are from the outlet but it almost never fails to happen with recent bags and/or wristlet.

It has happened to 3 purses and 4 wristlets. It sucks because I'm a Coach girl. I legit haven't purchased a non-Coach wallet or purse in almost 30 years. Now all those vintage bags that I still have in my closet are fine.

It's all the ones in the last 7 years or so. Truly upsetting and they won't fix it.

Guest

I had the same problem with my coach purse. Never bought another.

Guest

I have a coach poppy with very stiff plastic handles. How do I soften them?

Guest

I've also had this issue of peeling straps and exposed strands with 2 coach handbags now. Making a very expensive bag look cheap.

The first time I thought was a one-off but after the 2nd time I knew it was a manufacturing fault. The posts on this thread confirmed I wasn't the only one this was happening to. Such a shame because the rest of the bag is in perfect condition.

But after a few emails and Coach trying to offer me a replacement item I got a full refund. What a shame I cannot trust Coach bags anymore though.

Jamaris Wcm

Every Coach bag I own the straps get cracked and start peeling and fraying. I am very gentle with my bags, take very good care cleaning and storing.

That's really bad when one pays hundreds of dollars for a bag that still looks great but the straps look like they are old and ready for the purse graveyard. Anyway these straps can be revived, fixed?

Erastus Ste

Iโ€™ve had the same thing happen on TWO leather Coach handbags, both with the same style straps as you describe. Thankfully I was able to purchase a leather replacement strap for my smaller, black, crossbody bag on Amazon, but my larger, taupe (burgundy), $300 tote, with the same style strap handles only two of them, much shorter, that fit into buckles on the bag....

nothing is available, and where once Coach guaranteed their product for a โ€œlifetime,โ€ the changed that policy in 2015 to only a year.

Iโ€™ve got far less expensive bags that have lasted for decades. Iโ€™m completely disgusted with Coach, who know they have a huge enough issue (a good friend has the same issue with the same tote bag in gray) to likely warrant a Class-Action suit against them, yet continue to sell these bags with beyond subpar straps anyway, tarnishing their reputation forever.

Guest

I ALSO EXPERIENCE THIS WITH STITCHING ON TWO OF MY PURSES AND ALSO PEELING ON THE STRAP ON ONE, I WON'T BE BUYING ANYMORE COACH PURSES, for what you pay for them that's poor quality! Will switch to another brand!!!!!!!

Guest

I have been buying coach for quite a lot of years. I am sad to say the quality of their bags has GREATLY deteriorated.

You once received soft supple leather and sturdy bags. Now they give you pebble leather and the bags dont hold up well at all any more.

It's sad to see. Signed: Longing for the old days.

Guest

All of my coach purses have done this and as much as I love coach, Iโ€™m done. I will try Kate Spade or some other brand that will be my moneyโ€™s worth.

Iโ€™ve been a Coach fan and purchaser for years, but itโ€™s time to give it up.

Thereโ€™s no sense to pay quality money for a less than quality product. Sorry not sorry.

Guest

The leather strap on my Coach shoulder bag also came apart - first stitching then cracking. I will not buy another Coach.

Guest

Same thing happened to my purse in less than 6 months.

Yuto Ijp

So pissed I have the exact same problem handles on purse stitching unraveling! And the last purchase ombre pink purse the outside started to peel off!

Wth! I pay so much for these purses ..im done with that ..no more

Guest

SAME thing with 3 of my coach bags (one wristlet, one purse and now my tote, all unraveling and look like *** I'm done with Coach.

Guest

My straps on 2 of my purses have also fallen apart. Same thing they are peeling

Guest

My purse is a $450.00 purse. I am glad I read your comment because my straps have fell apart also.

I have not used it in a year and decided to send it in for repair but now I know it will be no good. No I won't buy another Coach neither.

Guest

My coach bag is.in perfect shape minus the poorly made straps. My daughter bought this as a really special birthday gift for me.

I was hoping that issue of ravelling straps would be repaired.

Reading some comments Im nervous if this issue will be addressed, but will try. It makes the bag appear awful and cheap when in fact it was nearly $200.

Guest

I have a Coach bag also that the straps are peeling and the stitching is coming apart. It looks horrible.

This should not happen to an expensive handbag!

I was so mad because of poor quality, I went out and bought a Michael Kors bag. Never buying a Coach bag again!

Guest

I have a coach purse Iโ€™m take back this week if the donโ€™t give me a new one or fix this one I will call BBB An will go to Consumers because couch is listed as one of the companies that will fix any purse .Thatโ€™s why I buy Bahinm bag thanks for your information

Guest

On the other hand I bought a wallet and it ripped and they gave me a new one right away at the coach outlet.

Guest

I have the same problem with my purse and matching wallet. I have sought out help yet.

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