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I am dumbfounded. I sent my Coach purse to have a handle replaced because the red leather had literally cracked in half.

They sent it back to me as unrepairable? What? Replace the handle? Loosen the little leather rivets and put a new one handle on my bag?

Doesn't Coach have buckets of little red leather handles laying about? I've owned Coach bags for years and I am aghast at the perfunctory and uninspired approach they took toward what was clearly a simple repair.

I sent in my bag for repair. they sent it back saying, "sorry not repairable."

Product or Service Mentioned: Coach Handbag Repair.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: I simply want Coach to repair my bag. heck, I'm happy to pay for it. I'd also like them to reconsider their pedestrian approach toward preserving their products..

Company wrote 0 public responses to the review from Feb 21.
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