I purchased a men’s wallet two years ago and the clear plastic window cracked and fell apart. Coach can’t or won’t fix it, yet they still sell this same item!
I expected this wallet to last more than two years for what I paid for it. Im very disappointed with this brand. The sales staff at the Boca Town Center mall checked and said it couldn’t be repaired. It wasn’t abused, just used.
Why purchase an expensive wallet if part of it is going to fall apart in two years? The sales lady was polite, called the service department to check, but finally said they don’t repair this item or the plastic window.
Product or Service Mentioned: Coach Wallet.
Reason of review: Bad quality.
Monetary Loss: $125.
Preferred solution: Repair or replace the item.
I didn't like: How coach handled this issue.