I ordered 3 Madison Coach wallets as Christmas gifts last December. After 2 months the one I gave my daughter began to pull apart at the seam where the zipper was sewn to the leather, obviously a defect when the wallet was made.
I took the wallet back to the Coach store and they said there was nothing they could do to fix it. I wrote an email to Coach explaining my problem and did not even receive the courtesy of a reply.
I counted 8 Coach bags in my closet, not to mention the Coach products I have given as gifts over the past few years, however, I have purchased my last Coach product. If you buy a defective Coach product, you are stuck with it!!!
Monetary Loss: $250.